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If you purchased an item sold and shipped by an ASOS Brand Partner, you should have received a returns note in your parcel with a pre-printed returns label. Just mark off the item (s) you're returning and follow the instructions on the note. Make sure you send any items sold and shipped by an ASOS Brand Partner straight back to them directly.
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You can return for free by going to the My Orders section of your account and selecting Create Return next to the order you're looking to send back. Select the items you're returning and the reason you're returning them. All returned items should be sent in their original condition and packaging including tags, eg shoes should be returned.
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Delivery and Returns Note Need to return something? Items can only be returned for refund. Simply fill in the form and send it back to us with the item/s (in their original condition). Please follow the steps below within 45 days of receiving your delivery: 1. Next to the products listed above, select one of the reason codes against your return. 2.
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You'll no longer receive a paper returns slip with your order. Instead, you'll need to create your return through your ASOS account. When you create a returns label via My Account, you'll be asked to select the items you're returning and the reason you're returning them. Our returns team use this information to process a refund once the.
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Returns are FREE* and trackable. You have 28 days from the date you receive your order to return an item to us for a refund. It can take up to 15 calendar days for your order to reach the warehouse and be processed. Find more info on getting notifications here. Refunds can take up to a further 10 working days to show on your account.
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Hello all! I absolutely love ASOS for my wardrobe and style! This video shows an updated how to return your order as a member online with ASOS. I hope I hel.
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Create a Return. 1. Go to the My Orders section of your account and click Create Return next to the order you're looking to send back to us. 2. Select the items you're returning and the reason you're returning them to us. 3.
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HOW TO RETURN. 1. Fill in your returns slip and put it inside the parcel. We'll need to know which items you're returning and why. Place the label on the front of your parcel and take the return to your nearest location. If you no longer have your returns slip, you can download a new one from the attachments section below (Returns Note - Europe).
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The return policy for orders sold by an ASOS Brand Partner is at the discretion of the brand. All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a full refund.. Please note: we reserve the right to take legal action against you if the items you return don't match what you.
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How to start a return with ASOS. To start a return, customers must go to their account, click 'My Orders,' then 'Create Return' on the order they want to return, and select the items they wish to return. The site will ask customers to give a reason for the return. Then customers can choose a dropoff point, select 'Place Return,' and.
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We've extended our returns policy for Christmas 2023. Orders placed between 13 November 2023 and 18 December 2023 can be returned up until 15 January 2024 for a full refund back to your original payment method. Orders placed after 18 December 2023 are subject to our Returns Policy.
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Don't forget, returns of eligible items sent to us within 14 days of receipt are FREE. If you send something back after that, you'll have to pay our returns fee. Exclusions apply. Our 28-day Returns Policy. Read Policy. Send a return to ASOS. View Details. Send a return to a brand partner. View Details.
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It can take up to 21 working days (excluding weekends and public holidays) for your order to arrive back at our warehouse. 1. View your returns options. View your returns options here and select the country you're returning from. Please note - you'll need to cover the postage and any relevant duty costs yourself.
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If the item was faulty, or not as ordered, the retailer should also refund the return costs. Note, though, that if you opted for a more expensive next-day delivery the retailer only has to refund.
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We've extended our returns policy for Christmas 2023. Orders placed from November 13, 2023 to December 18, 2023 can be returned up until January 15, 2024 for a full refund back to your original payment method. Orders placed after December 18, 2023 are subject to our Returns Policy. US and Canadian customers will no longer receive a paper.